Technical Support Specialist: Voice, VoIP & Broadband

8003 Accenture Inc Company; Taguig; On-site; PHP 290,000 - 469,000; Full time

Job summary

Accenture is seeking a Customer Service Associate to provide end-to-end support across voice, chat, email and other digital channels from our Return to Office setup in Taguig. You will diagnose, resolve, and document customer issues while ensuring timely closures and adherence to SLAs.

The role emphasizes ownership, clear communication, and proactive follow-ups to maintain high CSAT, QA, and productivity targets.

Qualifications

• At least 6 months of relevant experience.
• Open to any technical support account (not limited to voice or broadband).

Responsibilities

• Provide end-to-end support for customer issues across voice, chat, email and other digital channels.
• Diagnose and resolve customer concerns by following defined troubleshooting procedures and using appropriate tools and systems.
• Ensure all interactions and incidents are logged, documented, tracked, and closed within SLAs.
• Perform proactive follow-ups and provide clear updates to ensure resolution and customer satisfaction.
• Escalate complex or unresolved issues to the appropriate teams while maintaining ownership.

Skills

Customer service

Voice & chat support

Job description

Accenture is seeking a Customer Service Associate to provide end-to-end support across voice, chat, email and other digital channels from our Return to Office setup in Taguig. You will diagnose, resolve, and document customer issues while ensuring timely closures and adherence to SLAs.

The role emphasizes ownership, clear communication, and proactive follow-ups to maintain high CSAT, QA, and productivity targets.