Customer Experience Specialist - In-Office Support

Accenture PLC; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Accenture PLC is seeking a Customer Service Associate for an on-site role at Taguig Uptown Bonifacio Tower 3. The team operates with rotation shifts and requires individuals who can resolve customer inquiries by following defined procedures, document interactions, and maintain high satisfaction levels.

The role emphasizes understanding customer business needs, ongoing learning, and collaboration with teammates to improve service quality.

Qualifications

• Standard Voice Profile
• At least 6 months of relevant experience

Responsibilities

• Identify and resolve customer requests following defined procedures and document interactions
• Understand and apply Service Level Agreements and key performance requirements for the department/product
• Aim to maintain high customer satisfaction by understanding customer needs
• Learn and improve through knowledge base content and coaching
• Handle non-call requests via mail or email when required
• Follow up on incidents to ensure customer satisfaction
• Develop product and industry knowledge through on-the-job and classroom training
• Share information to help the team succeed
• Build knowledge of customer business environments and needs
• Identify root causes of dissatisfaction and suggest improvements

Skills

Customer service

Standard voice profile

Job description

Accenture PLC is seeking a Customer Service Associate for an on-site role at Taguig Uptown Bonifacio Tower 3. The team operates with rotation shifts and requires individuals who can resolve customer inquiries by following defined procedures, document interactions, and maintain high satisfaction levels.

The role emphasizes understanding customer business needs, ongoing learning, and collaboration with teammates to improve service quality.