Customer Support Specialist — Fast-Paced Client Care

Accenture in the Philippines; Taguig; On-site; PHP 180,000 - 300,000; Full time

Job summary

Accenture in the Philippines is hiring a Customer Service Associate for an on-site role based in Taguig. The position focuses on delivering exceptional customer support via calls, chats, social media, and email, while maintaining accurate documentation and high-quality service aligned with SLAs.

You will handle inquiries, resolve issues, and escalate where appropriate, following compliance guidelines and fostering positive relationships with customers and internal teams in a fast-paced

Qualifications

• Standard voice capabilities required.
• No prior experience or domain knowledge needed.

Responsibilities

• Provide high quality customer service by resolving inquiries via call, web chat, social media, or email.
• Document and escalate incidents with proper tracing and follow-up.
• Adhere to SLAs and quality guidelines for regulatory and client expectations.
• Maintain knowledge of customer environments and tools; participate in training.
• Foster professionalism, reliability, adaptability, and positive customer relationships.

Skills

Standard Voice Profile

No experience required

Job description

Accenture in the Philippines is hiring a Customer Service Associate for an on-site role based in Taguig. The position focuses on delivering exceptional customer support via calls, chats, social media, and email, while maintaining accurate documentation and high-quality service aligned with SLAs.

You will handle inquiries, resolve issues, and escalate where appropriate, following compliance guidelines and fostering positive relationships with customers and internal teams in a fast-paced