In-Office Customer Support Specialist (Voice & Chat)

Accenture PLC; Taguig; On-site; PHP 335,000 - 469,000; Full time

Job summary

Accenture PLC in Taguig is seeking a Customer Service Associate to provide exceptional support across phone, chat, and email channels. The role emphasizes resolving customer concerns, ensuring accurate documentation, and maintaining strong client relationships in a Return to Office setup.

The position requires at least 6 months of voice experience, a standard voice profile, and adherence to SLAs. Rotation shifts and project rest days apply in a dynamic, fast-paced environment.

Qualifications

• Experience in customer support with voice channel preferred.
• Ability to follow SLAs and escalate issues appropriately.

Responsibilities

• Provide exceptional customer service by resolving concerns and queries.
• Maintain positive customer relationships and proper documentation.
• Follow guidelines to meet regulatory and client expectations.
• Use tools effectively to document, escalate, track, and follow-up incidents.
• Work across calls, web chat, social media, or email to resolve issues.
• Understand SLAs and KPIs; apply coaching to improve performance.
• Attend training to develop product, industry, and professional skills.
• Demonstrate professionalism, empathy, and accurate data handling.

Skills

Voice experience

Voice profile

Job description

Accenture PLC in Taguig is seeking a Customer Service Associate to provide exceptional support across phone, chat, and email channels. The role emphasizes resolving customer concerns, ensuring accurate documentation, and maintaining strong client relationships in a Return to Office setup.

The position requires at least 6 months of voice experience, a standard voice profile, and adherence to SLAs. Rotation shifts and project rest days apply in a dynamic, fast-paced environment.