On-Site Customer Support Specialist - Impact & Growth

Accenture in the Philippines; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Accenture in the Philippines is hiring a Customer Service Associate for an on-site role in Taguig. The associate will resolve customer concerns across calls, chats, emails, and social media while maintaining documentation, quality, and compliance.

Candidates must have at least 6 months of voice experience and a Standard Voice Profile. The role focuses on customer relationships, adherence to SLAs, and accurate incident tracking, with opportunities for coaching and growth within a dynamic,

Qualifications

• Minimum 6 months of voice experience required.
• Standard Voice Profile is required.

Responsibilities

• Provide high quality customer service via calls, web chat, social media or email.
• Document and track incidents with accuracy and timely updates.
• Follow authentication, quality, process, and compliance guidelines to meet regulatory expectations.
• Support and resolve customer issues, requests and queries within SLAs.
• Maintain knowledge of customer environments, processes and tools; participate in training.

Skills

Standard Voice Profile

6 months voice experience

Job description

Accenture in the Philippines is hiring a Customer Service Associate for an on-site role in Taguig. The associate will resolve customer concerns across calls, chats, emails, and social media while maintaining documentation, quality, and compliance.

Candidates must have at least 6 months of voice experience and a Standard Voice Profile. The role focuses on customer relationships, adherence to SLAs, and accurate incident tracking, with opportunities for coaching and growth within a dynamic,