Customer Service New Associate: Quick, Empathetic Support

Hammerjack Pty Ltd; Taguig; On-site; PHP 290,000 - 424,000; Full time

Job summary

Accenture in Taguig is hiring a Customer Service New Associate to deliver exceptional support across calls, web chat, social media, and email, resolving customer concerns while upholding SLAs. This on-site role requires strong communication, documentation, and adherence to quality and compliance guidelines, with training provided to build product and process knowledge.

Applicants must have the right to live and work in the Philippines.

Qualifications

• Standard Voice Profile.
• No experience required, no domain.

Responsibilities

• Provide exceptional customer service by resolving concerns via call, chat, social media, or email.
• Document and escalate incidents according to SLAs and guidelines.
• Adhere to authentication, quality, process, and compliance requirements.

Skills

Standard Voice Profile

No experience required

Job description

Accenture in Taguig is hiring a Customer Service New Associate to deliver exceptional support across calls, web chat, social media, and email, resolving customer concerns while upholding SLAs. This on-site role requires strong communication, documentation, and adherence to quality and compliance guidelines, with training provided to build product and process knowledge.

Applicants must have the right to live and work in the Philippines.