Customer Support Specialist - In-Office

Hammerjack Pty Ltd; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Accenture in Taguig, Metro Manila, Philippines, is seeking a Customer Service Associate to deliver high-quality support. The role focuses on resolving customer concerns across multiple channels and maintaining strong client relationships in a fast-paced environment.

The position requires at least 6 months of voice experience and a commitment to adhering to SLAs and compliance guidelines. It is a return-to-office setup with opportunities to grow within a global professional services firm.

Qualifications

• At least 6 months of voice experience.
• Experience in customer service preferred.

Responsibilities

• Provide high-quality customer service via phone, chat, email, or web channels.
• Resolve customer concerns, requests, issues, and queries according to SLAs.
• Document and track all incidents with accuracy and completeness.
• Follow authentication, quality, process, and compliance guidelines.
• Maintain professionalism and positive relationships with clients and customers.

Skills

Voice experience

Customer service basics

Job description

Accenture in Taguig, Metro Manila, Philippines, is seeking a Customer Service Associate to deliver high-quality support. The role focuses on resolving customer concerns across multiple channels and maintaining strong client relationships in a fast-paced environment.

The position requires at least 6 months of voice experience and a commitment to adhering to SLAs and compliance guidelines. It is a return-to-office setup with opportunities to grow within a global professional services firm.