Customer Support Specialist – Empathy & Resolution

Concentrix; Mandaluyong; On-site; PHP 279,000 - 402,000; Full time

Benefits offered by this job

Job summary

The Customer Support Associate I at Concentrix interfaces with customers via inbound or outbound calls and online inquiries to resolve routine issues related to client products or services. You will strive to meet contractual KPIs while delivering courteous, accurate service from Mandaluyong City, Megamall.

We seek a high school graduate with 3–6 months of relevant experience, strong communication, PC skills, and a patient, team-oriented mindset. Flexibility to rotate shifts is a plus.

Qualifications

• High school diploma or equivalent with 3–6 months relevant experience.
• Strong customer service orientation and courteous demeanor.
• Solid computer/navigation skills and ability to communicate clearly.
• Dependable with attention to detail and accuracy.
• Able to multitask in a fast-paced environment and adapt to changes.
• Team player who can work independently when needed.
• Patient, with a friendly, professional manner in customer contact.
• Willing to rotate shifts as required.

Responsibilities

• Meet KPIs and ensure quality service delivery.
• Clarify requirements and provide appropriate resolutions.
• Listen and empathize with customers to build rapport.
• Greet customers courteously and professionally.
• Maintain knowledge of products/services.
• Document and complete work accurately in the system.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products and services.
• Refer inquiries to published resources or senior staff.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Attention to detail

Flexibility

Patience

Time management

Repetitive-work tolerance

Education

High school diploma

Tools

PC knowledge

Computer navigation

Job description

The Customer Support Associate I at Concentrix interfaces with customers via inbound or outbound calls and online inquiries to resolve routine issues related to client products or services. You will strive to meet contractual KPIs while delivering courteous, accurate service from Mandaluyong City, Megamall.

We seek a high school graduate with 3–6 months of relevant experience, strong communication, PC skills, and a patient, team-oriented mindset. Flexibility to rotate shifts is a plus.