Customer Support Associate I — Megamall

Concentrix; Mandaluyong; On-site; PHP 246,000 - 335,000; Full time

Job summary

Concentrix in Mandaluyong, Philippines is hiring a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering service per client KPIs.

You will clarify requirements, listen with empathy, greet customers professionally, maintain product knowledge, and document interactions. This role requires a high school diploma with 3–6 months of relevant experience and the ability to multitask in a fast-paced environment with shift flexibility.

Qualifications

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Skills

Customer service

Active listening

Communication

Multitasking

Attention to detail

Team collaboration

Patience

Shift flexibility

Data entry

Education

High school diploma

Tools

MS Office

Job description

Concentrix in Mandaluyong, Philippines is hiring a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering service per client KPIs.

You will clarify requirements, listen with empathy, greet customers professionally, maintain product knowledge, and document interactions. This role requires a high school diploma with 3–6 months of relevant experience and the ability to multitask in a fast-paced environment with shift flexibility.