Customer Support Associate I - Empathy & KPI Focus

Concentrix; Makati; On-site; PHP 268,000 - 357,000; Full time

Job summary

Concentrix is hiring a Customer Support Associate I in Makati to interface with customers via calls or the Internet, delivering service and resolving routine problems for client products and services. The role emphasizes empathy, accuracy, and adherence to procedures while supporting team goals.

The position requires a high school diploma with 3–6 months of relevant experience, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolution using available tools.
• Listen attentively and demonstrate empathy to build rapport.
• Greet customers politely following procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes and records.
• Support customer satisfaction and business performance initiatives.
• Offer additional products and/or services when appropriate.
• Document and retrieve information in the call-tracking system.
• Refer inquiries to published materials or more senior staff when needed.

Skills

Customer service

Computer navigation

Written and verbal communication

Attention to detail

Multitasking

Teamwork

Patience

Flexibility

Education

High school diploma

Job description

Concentrix is hiring a Customer Support Associate I in Makati to interface with customers via calls or the Internet, delivering service and resolving routine problems for client products and services. The role emphasizes empathy, accuracy, and adherence to procedures while supporting team goals.

The position requires a high school diploma with 3–6 months of relevant experience, strong communication, and the ability to work in a fast-paced environment.