Customer Support Associate I: Empathy & Resolution

Concentrix; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Concentrix is seeking a Customer Support Associate I in Manila to handle inbound/outbound calls and online inquiries. You will deliver service aligned with client KPIs, clarify needs, and resolve routine problems while maintaining courteous communication.

The role requires a high school diploma with 3–6 months of experience, strong PC skills, and the ability to work in a fast-paced, team-oriented environment. Shift flexibility and good documentation are expected.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Proficient written and verbal communication.
• dependable with attention to detail.

Responsibilities

• Ensure service delivery meets KPIs.
• Clarify requirements and provide resolutions using tools.
• Listen actively, show empathy, and build rapport.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Patience

Adaptability

Time management

Problem solving

Computer literacy

Education

High school diploma

Tools

PC knowledge

Call tracking system

Job description

Concentrix is seeking a Customer Support Associate I in Manila to handle inbound/outbound calls and online inquiries. You will deliver service aligned with client KPIs, clarify needs, and resolve routine problems while maintaining courteous communication.

The role requires a high school diploma with 3–6 months of experience, strong PC skills, and the ability to work in a fast-paced, team-oriented environment. Shift flexibility and good documentation are expected.