Customer Support Associate I — Empathetic, Detail‑Driven Support

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix Makati is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering courteous service and resolving routine product or service issues in line with client requirements. You will maintain knowledge of client offerings, document interactions, and contribute to customer satisfaction while adapting to a fast-paced environment and shift rotations.

The role emphasizes empathy, active listening, and accurate data-entry, with opportunities to

Qualifications

• High school diploma with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Strong written and verbal communication.
• Detail-oriented and dependable.
• Able to multitask and adapt to changes quickly.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify requirements; use resources to resolve queries.
• Listen attentively; build rapport with customers.
• Greet customers politely and professionally.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work and notation.
• Assist in activities to improve customer satisfaction.
• Offer additional products/services.
• Track and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff.

Skills

Customer service orientation

Communication skills

Multitasking

Attention to detail

Patience

Teamwork

Adaptability

Basic computer skills

Shift flexibility

Education

High school diploma or equivalent

Job description

Concentrix Makati is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering courteous service and resolving routine product or service issues in line with client requirements. You will maintain knowledge of client offerings, document interactions, and contribute to customer satisfaction while adapting to a fast-paced environment and shift rotations.

The role emphasizes empathy, active listening, and accurate data-entry, with opportunities to