Customer Support Specialist — Empathetic & KPI‑Driven

Concentrix; Mandaluyong; Vor Ort; PHP 279.000 - 424.000; Vollzeit

Zusammenfassung

Concentrix Mandaluyong is hiring a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering service and resolving routine problems per client requirements.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication, solid computer skills, and the ability to multi-task in a fast-paced environment; shifts may rotate.

Qualifikationen

• High school diploma with 3–6 months relevant experience.
• Courteous with strong customer service orientation.
• Strong PC navigation skills and knowledge.
• Clear written and verbal communication.
• Detail-oriented and dependable.
• Able to multi-task in a fast-paced environment.
• Team player and able to work independently.
• Patient and professional in all customer interactions.
• Willing to rotate shifts as needed.

Aufgaben

• Meet contractual KPIs for customer service.
• Clarify requirements and provide resolution using decision aids.
• Listen attentively and build rapport with customers.
• Greet customers courteously per procedures.
• Maintain basic knowledge of client products.
• Prepare complete and accurate work and notes.
• Contribute to activities to improve satisfaction and performance.
• Offer additional products or services.
• Track and retrieve information in call tracking database.
• Refer inquiries to published materials or seniors.

Kenntnisse

Customer service

Communication skills

Multi-tasking

Team player

Attention to detail

Ausbildung

High school diploma

Tools

Call tracking system

Call tracking database

Jobbeschreibung

Concentrix Mandaluyong is hiring a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering service and resolving routine problems per client requirements.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication, solid computer skills, and the ability to multi-task in a fast-paced environment; shifts may rotate.