Customer Support Associate I – KPI-Driven, Fast-Paced

Concentrix Philippines; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries. You will resolve routine customer issues, document interactions, and strive to meet contract KPIs while maintaining a courteous, professional demeanor.

The role requires a high school diploma with some experience, strong computer skills, and the ability to multitask in a fast-paced setting. Shift rotation may be required to support business needs.

Qualifications

• High school diploma and 3–6 months of relevant experience preferred.
• Strong communication and listening skills.
• Good computer and internet navigation.
• Ability to work in a fast-paced environment and adapt to change.
• Willing to rotate shifts as needed.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; provide resolution using available tools.
• Listen attentively and build rapport with customers.
• Greet customers politely and professionally.
• Maintain basic knowledge of client products/services and document interactions.

Skills

Customer service

Communication skills

Computer navigation

Multi-tasking

Teamwork

Education

High school diploma

Tools

Job description

Concentrix Philippines is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries. You will resolve routine customer issues, document interactions, and strive to meet contract KPIs while maintaining a courteous, professional demeanor.

The role requires a high school diploma with some experience, strong computer skills, and the ability to multitask in a fast-paced setting. Shift rotation may be required to support business needs.