Customer Support Specialist (BPO) – Onsite & Shifts

Six Eleven Philippines BPO Corporation; Misamis Oriental; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Commission

Performance Bonus

HMO

Job summary

Six Eleven Philippines BPO Corporation is seeking a Customer Service Representative with at least 1 year of BPO experience to handle inquiries via phone, email, or chat. You will provide accurate information, resolve issues, and ensure a positive customer experience in alignment with company targets.

Responsibilities include maintaining documentation, meeting quality standards, and following policies. Onsite work with shifting schedules is requested; HS diploma or equivalent preferred.

Qualifications

• At least 1 year of BPO or related customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer navigation and multitasking skills.
• Willing to work onsite and on shifting schedules, if required.
• High school graduate, senior high school graduate, or equivalent preferred.

Responsibilities

• Handle customer inquiries and concerns professionally and efficiently
• Provide accurate product, service, and account information
• Resolve customer complaints and escalate concerns when necessary
• Maintain proper documentation of customer interactions
• Meet quality, productivity, and customer satisfaction targets
• Follow company policies and procedures in handling customer concerns

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Basic computer skills

Multitasking

Education

High school diploma

Senior high school diploma

Tools

Salesforce

Job description

Six Eleven Philippines BPO Corporation is seeking a Customer Service Representative with at least 1 year of BPO experience to handle inquiries via phone, email, or chat. You will provide accurate information, resolve issues, and ensure a positive customer experience in alignment with company targets.

Responsibilities include maintaining documentation, meeting quality standards, and following policies. Onsite work with shifting schedules is requested; HS diploma or equivalent preferred.