Customer Care Specialist - 24/7 Support & Solutions

Six Eleven Global Services; Davao City; Vor Ort; PHP 201.000 - 290.000; Vollzeit

Zusammenfassung

SixEleven, a Philippines-based BPO leader since 2006, operates from Davao City and nearby sites, delivering 24/7 support to technology-driven firms.

The Customer Service Representative role focuses on handling inquiries, providing accurate information, and resolving issues promptly to ensure customer satisfaction.

You'll work with CRM and IVR tools, communicate clearly, and contribute to a positive experience while supporting sales, marketing, and customer support initiatives.

Qualifikationen

• Handle customer inquiries and resolve issues professionally.
• Provide accurate information and ensure customer satisfaction.
• Communicate clearly and empathetically.

Aufgaben

• Assist customers and resolve issues with CRM and IVR tools.
• Maintain positive customer experiences and document interactions.

Kenntnisse

Customer service

Communication

Problem solving

Tools

CRM software

IVR systems

Jobbeschreibung

SixEleven, a Philippines-based BPO leader since 2006, operates from Davao City and nearby sites, delivering 24/7 support to technology-driven firms.

The Customer Service Representative role focuses on handling inquiries, providing accurate information, and resolving issues promptly to ensure customer satisfaction.

You'll work with CRM and IVR tools, communicate clearly, and contribute to a positive experience while supporting sales, marketing, and customer support initiatives.