Customer Service Representative (with Atleast 1 year of BPO experience)

Six Eleven Philippines BPO Corporation; Misamis Oriental; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Commission

Performance Bonus

HMO

Job summary

Six Eleven Philippines BPO Corporation is seeking a Customer Service Representative with at least 1 year of BPO experience to handle inquiries via phone, email, or chat. You will provide accurate information, resolve issues, and ensure a positive customer experience in alignment with company targets.

Responsibilities include maintaining documentation, meeting quality standards, and following policies. Onsite work with shifting schedules is requested; HS diploma or equivalent preferred.

Qualifications

• At least 1 year of BPO or related customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer navigation and multitasking skills.
• Willing to work onsite and on shifting schedules, if required.
• High school graduate, senior high school graduate, or equivalent preferred.

Responsibilities

• Handle customer inquiries and concerns professionally and efficiently
• Provide accurate product, service, and account information
• Resolve customer complaints and escalate concerns when necessary
• Maintain proper documentation of customer interactions
• Meet quality, productivity, and customer satisfaction targets
• Follow company policies and procedures in handling customer concerns

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Basic computer skills

Multitasking

Education

High school diploma

Senior high school diploma

Tools

Salesforce

Job description

Customer Service Representative (with Atleast 1 year of BPO experience)

Customer Service Representative (CSR)

Job Description:

We are looking for a Customer Service Representative (CSR) to handle customer inquiries, provide accurate information, and deliver excellent customer support through phone, email, or chat. The role involves addressing customer concerns, resolving issues efficiently, and ensuring a positive customer experience while meeting company standards and performance targets.

Key Responsibilities:

• Handle customer inquiries and concerns professionally and efficiently
• Provide accurate product, service, and account information
• Resolve customer complaints and escalat e concerns when necessary
• Maintain proper documentation of customer interactions
• Meet quality, productivity, and customer satisfaction targets
• Follow company policies and procedures in handling customer concerns

Qualifications:

• At least 1 year of BPO or related customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Basic computer navigation and multitasking skills
• Willing to work onsite and on shifting schedules, if required
• High school graduate, senior high school graduate, or equivalent preferred

English Language Customer Service Problem Solving Account Management Salesforce Call Centre People Skills Organizational Skills

Recruitment Manager Six Eleven Philippines BPO Corporation

Employee Recognition and Rewards

Commission, Performance Bonus

Insurance Health & Wellness

HMO