Onsite Customer Service & Technical Support — Multi-Shift

weSource Management Consultancy Firm; Manila; On-site; PHP 304,668 - 364,932; Full time

Job summary

weSource Management Consultancy Firm in Manila seeks entry-level Customer Service Representatives for an onsite BPO role with multiple shifts. The position offers opportunities to handle calls, chats, and emails, delivering accurate product and policy information while maintaining high customer satisfaction.

Ideal candidates have strong communication skills, patience, and the ability to learn new systems. No prior experience required beyond Senior High School completion; on-site work with

Qualifications

• No prior work experience required; Senior High School completion is required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build positive customer relationships.
• Ability to manage multiple tasks and handle high call volumes.
• Patient, empathetic, customer-focused problem-solving.
• Proficient in basic computer applications and willing to learn new systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, policies, and procedures.
• Address and resolve customer concerns while maintaining high satisfaction.
• Document customer interactions and solutions in systems.
• Collaborate with team members and cross-functional departments to improve service quality.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Support continuous improvement initiatives.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Patience & empathy

Computer literacy

Education

Senior High School completion

Job description

weSource Management Consultancy Firm in Manila seeks entry-level Customer Service Representatives for an onsite BPO role with multiple shifts. The position offers opportunities to handle calls, chats, and emails, delivering accurate product and policy information while maintaining high customer satisfaction.

Ideal candidates have strong communication skills, patience, and the ability to learn new systems. No prior experience required beyond Senior High School completion; on-site work with