Customer Support Advisor — KPI-Driven & Empathetic

Concentrix Philippines; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix Philippines in Quezon City is hiring a Customer Service Advisor - Eton XTRA 2026 to interface with customers via inbound calls, outbound calls, or online channels, delivering service and resolving routine product issues.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication, and the ability to multitask in a fast-paced environment; candidates should be dependable and ready to rotate shifts.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Excellent written and verbal communication.
• Detail-oriented and dependable.
• Flexible and able to adapt to changes quickly.
• Ability to work in a fast-paced environment and rotate shifts.

Responsibilities

• Meet contractual KPIs for service delivered.
• Clarify customer requirements and provide resolutions.
• Demonstrate empathy and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and services.
• Document and annotate accounts accurately.
• Assist in activities to improve customer satisfaction and performance.
• Offer additional products and services.
• Use call tracking database to record interactions.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service

Communication skills

PC navigation

Multi-tasking

Teamwork

Education

High school diploma

Tools

Call tracking

Job description

Concentrix Philippines in Quezon City is hiring a Customer Service Advisor - Eton XTRA 2026 to interface with customers via inbound calls, outbound calls, or online channels, delivering service and resolving routine product issues.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication, and the ability to multitask in a fast-paced environment; candidates should be dependable and ready to rotate shifts.