Customer Care Specialist — Inbound/Outbound Support

Concentrix; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix Cebu J Center is hiring a Customer Care Specialist I Recruit Engage 2027 to interface with customers via inbound calls, outbound calls, or the Internet, providing customer service and resolving routine problems per client requirements.

Based in Quezon City, you will greet customers professionally, maintain knowledge of products, document interactions, meet KPIs, and collaborate with teammates to improve satisfaction.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Skills

Customer service

Communication skills

Multitasking

Teamwork

Detail oriented

Patience

Adaptability

Education

High school diploma

Tools

PC proficiency

Job description

Concentrix Cebu J Center is hiring a Customer Care Specialist I Recruit Engage 2027 to interface with customers via inbound calls, outbound calls, or the Internet, providing customer service and resolving routine problems per client requirements.

Based in Quezon City, you will greet customers professionally, maintain knowledge of products, document interactions, meet KPIs, and collaborate with teammates to improve satisfaction.