Customer Care Specialist - Multichannel Support

Concentrix; Cebu City; Presencial; PHP 223.000 - 335.000; Jornada completa

Descripción de la vacante

Concentrix in Cebu IT Park is seeking a Customer Service Advisor I to handle inbound/outbound calls and online queries, delivering high-quality support and resolving routine issues for our clients' products and services.

You will work in a fast-paced environment, meet KPIs, and use tools to document interactions, while growing your communication and problem-solving skills through ongoing coaching and teamwork.

Formación

• High school diploma or equivalent.
• 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in writing and verbally.
• Ability to work in a fast-paced environment with repetitive tasks.
• Ability to rotate shifts; team and independent work.

Responsabilidades

• Meet contractual KPIs for service delivery.
• Clarify customer requirements; probe for understanding, use resources to resolve.
• Listen to customer needs and show empathy while building rapport.
• Greet customers professionally.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work including correct account notation.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff.

Conocimientos

Customer service

Computer literacy

Communication

Attention to detail

Multitasking

Teamwork

Patience

Adaptability

Verbal communication

Educación

High school diploma

Herramientas

CRM software

Call tracking database

Descripción del empleo

Concentrix in Cebu IT Park is seeking a Customer Service Advisor I to handle inbound/outbound calls and online queries, delivering high-quality support and resolving routine issues for our clients' products and services.

You will work in a fast-paced environment, meet KPIs, and use tools to document interactions, while growing your communication and problem-solving skills through ongoing coaching and teamwork.