Customer Care Champion — Entry Level

Concentrix; Cagayan de Oro; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

Concentrix in Cagayan de Oro is hiring a Customer Support Associate I to handle inbound/outbound calls and online inquiries, aiming to resolve routine issues and meet contractual KPIs. You will greet customers courteously, document interactions, and use available resources to drive satisfaction.

The role requires a high school diploma with 3–6 months of related experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation and PC knowledge.
• Able to communicate clearly, orally and in writing.
• Detail-oriented with ability to multitask.
• Patient and able to maintain a professional tone.

Responsabilités

• Handle inbound/outbound calls or online inquiries to provide customer service.
• Clarify requirements, use tools to resolve issues, and meet KPIs.
• Greet customers professionally and build rapport.
• Maintain knowledge of client products/services.
• Document interactions accurately in the system.
• Assist with customer satisfaction and performance improvement initiatives.
• Offer additional products/services when appropriate.
• Escalate issues to senior staff as needed.

Connaissances

Customer service orientation

Verbal & written communication

PC navigation

Attention to detail

Multitasking

Patience with customers

Teamwork & independence

Adaptability

Shift flexibility

Formation

High school diploma

Outils

PC knowledge

Description du poste

Concentrix in Cagayan de Oro is hiring a Customer Support Associate I to handle inbound/outbound calls and online inquiries, aiming to resolve routine issues and meet contractual KPIs. You will greet customers courteously, document interactions, and use available resources to drive satisfaction.

The role requires a high school diploma with 3–6 months of related experience, strong communication skills, and the ability to multitask in a fast-paced environment.