Customer Experience Advisor - KPI-Driven Support

Concentrix Philippines; Philippines; On-site; PHP 167,000 - 257,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Service Advisor for the Homecoming program in Cagayan de Oro. You will handle inbound/outbound calls and online inquiries to deliver customer service and resolve routine issues.

The role emphasizes empathy, teamwork, and maintaining accurate customer records while aiming to meet KPIs and upsell opportunities. Location is Cagayan de Oro, full-time shifts may apply.

Qualifications

• High school diploma and 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Dependable with attention to detail.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolution using available resources.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products or services.
• Document and annotate accounts accurately.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking system.
• Respond to inquiries by referring to published materials or escalating when needed.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Education

High school diploma

Job description

Concentrix Philippines is seeking a Customer Service Advisor for the Homecoming program in Cagayan de Oro. You will handle inbound/outbound calls and online inquiries to deliver customer service and resolve routine issues.

The role emphasizes empathy, teamwork, and maintaining accurate customer records while aiming to meet KPIs and upsell opportunities. Location is Cagayan de Oro, full-time shifts may apply.