Customer Experience Advisor

Concentrix; Cagayan de Oro; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix is hiring a Customer Service Advisor for Cagayan de Oro events, offering a frontline role interfacing with customers via calls and the internet. You will resolve routine problems, guide customers, and document interactions to ensure quality service.

The position emphasizes courteous communication, attention to detail, and the ability to work in a fast-paced environment. Schedules may rotate, and the role suits those with a basic high school diploma and early customer service

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; flexible and able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.
• Ability to rotate shifts, as needed.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively to customer needs; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Adaptability

Problem-solving

Education

High school diploma

Job description

Concentrix is hiring a Customer Service Advisor for Cagayan de Oro events, offering a frontline role interfacing with customers via calls and the internet. You will resolve routine problems, guide customers, and document interactions to ensure quality service.

The position emphasizes courteous communication, attention to detail, and the ability to work in a fast-paced environment. Schedules may rotate, and the role suits those with a basic high school diploma and early customer service