Customer Support Associate I — KPI-Driven, Fast-Paced

Concentrix; Cagayan de Oro; Presencial; PHP 223 000 - 312 000; Tempo integral

Resumo da oferta

Concentrix in Cagayan de Oro is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering friendly, professional service and resolving routine problems. You will aim to meet contractual KPIs while staying compliant with company policies and tools.

The role requires a high school diploma with some experience, basic computer skills, strong communication, and the ability to multi-task in a fast-paced environment. Teamwork and adaptability are essential.

Qualificações

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to adapt quickly.
• Tolerance for repetitive work in a fast-paced environment.

Responsabilidades

• Interface with customers via inbound/outbound calls or Internet.
• Ensure service meets contractual KPIs.
• Clarify requirements and provide resolution.

Conhecimentos

Customer service

Written communication

Verbal communication

Attention to detail

Multi-tasking

Team player

Adaptability

Patience

Formação académica

High school diploma

Ferramentas

PC navigation

Descrição da oferta de emprego

Concentrix in Cagayan de Oro is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering friendly, professional service and resolving routine problems. You will aim to meet contractual KPIs while staying compliant with company policies and tools.

The role requires a high school diploma with some experience, basic computer skills, strong communication, and the ability to multi-task in a fast-paced environment. Teamwork and adaptability are essential.