Blended Chat Account- CSR

TASK AGENCIES INC; Philippines; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career development

Supportive team environment

Performance incentives

Wellbeing initiatives

Flexible scheduling

Job summary

TASK AGENCIES INC is seeking a Blended Chat Account Customer Service Representative (CSR) to join our dynamic customer service team. This full-time role is based in Carmen, Cagayan de Oro, Misamis Oriental.

The CSR will handle chat and voice interactions across multiple client accounts, delivering exceptional service and maintaining customer satisfaction. Key responsibilities include responding to inquiries, managing multiple conversations, handling calls with professionalism, documenting

Qualifications

• Proven experience in customer service, particularly in a call centre or blended environment.
• Excellent written and verbal communication.
• Ability to multitask and manage multiple interactions.
• Empathetic approach to customer service.
• Ability to work under pressure with accuracy and quality standards.
• Proficiency with computer systems and call centre technology.
• Strong problem-solving and critical thinking.
• Excellent attendance and punctuality.
• Willingness to work flexible schedules including weekends or holidays.

Responsibilities

• Respond promptly to customer inquiries via chat and voice channels, providing accurate information and effective solutions.
• Manage multiple chat conversations simultaneously whilst maintaining high-quality service standards.
• Handle inbound and outbound calls with professionalism and courtesy, addressing customer concerns and resolving issues.
• Document all customer interactions accurately in the company system, ensuring complete records for quality assurance and future reference.
• Process customer requests, complaints and escalations following established protocols and company policies.
• Collaborate with team members and supervisors to resolve complex customer issues and improve service delivery.
• Adhere to call handling times, chat response times and quality standards whilst maintaining a positive customer experience.
• Identify opportunities to enhance customer satisfaction and contribute suggestions for service improvement.
• Maintain confidentiality and comply with data protection regulations in all customer interactions.

Skills

Customer service

Communication

Multitasking

Empathy

Work under pressure

Tech proficiency

Problem solving

Attendance

Flexible schedules

Education

High school diploma or equivalent

Job description

About the role

TASK AGENCIES INC is seeking a Blended Chat Account Customer Service Representative (CSR) to join our dynamic customer service team. This is a full-time position based in Carmen, Cagayan de Oro, Misamis Oriental. As a Blended Chat Account CSR, you will be at the forefront of our customer interactions, handling both chat and voice communications to deliver exceptional service across multiple channels. This role is critical to maintaining customer satisfaction and loyalty whilst supporting our operational objectives across various client accounts.

Key responsibilities

• Respond promptly to customer inquiries via chat and voice channels, providing accurate information and effective solutions
• Manage multiple chat conversations simultaneously whilst maintaining high-quality service standards
• Handle inbound and outbound calls with professionalism and courtesy, addressing customer concerns and resolving issues
• Document all customer interactions accurately in the company system, ensuring complete records for quality assurance and future reference
• Process customer requests, complaints and escalations following established protocols and company policies
• Collaborate with team members and supervisors to resolve complex customer issues and improve service delivery
• Adhere to call handling times, chat response times and quality standards whilst maintaining a positive customer experience
• Identify opportunities to enhance customer satisfaction and contribute suggestions for service improvement
• Maintain confidentiality and comply with data protection regulations in all customer interactions

What we're looking for

• Proven experience in customer service, particularly in a call centre or blended environment (chat and voice support)
• Excellent communication skills, both written and verbal, with the ability to articulate clearly and professionally
• Strong multitasking abilities with the capacity to manage multiple customer interactions simultaneously
• Patient and empathetic approach to customer service with a genuine desire to help resolve issues
• Ability to work efficiently under pressure whilst maintaining accuracy and quality standards
• Proficiency with computer systems, chat platforms and call centre technology
• Strong problem-solving skills and the ability to think critically when addressing customer challenges
• Excellent attendance and punctuality record
• Willingness to work flexible schedules, including potential shifts, weekends or holidays as required
• High school diploma or equivalent; additional customer service qualifications are advantageous

What we offer

• Competitive salary and benefits package
• Comprehensive training programme to ensure you are equipped to succeed in the role
• Opportunities for career development and advancement within TASK AGENCIES INC
• Supportive team environment with experienced supervisors and mentors
• Performance incentives and recognition programmes
• Access to employee assistance programmes and wellbeing initiatives
• Flexible scheduling options where possible to support work-life balance

About us

TASK AGENCIES INC is a leading customer service and call centre solutions provider dedicated to delivering exceptional service on behalf of our clients. With a commitment to excellence, innovation and customer satisfaction, we partner with businesses across various industries to provide comprehensive customer support solutions. Our team is built on the values of professionalism, integrity and continuous improvement, creating a workplace where employees can develop their skills and achieve their career aspirations. We pride ourselves on fostering a collaborative culture that values each team member's contribution to our collective success.