CSR-No Final Interview/No Mock Call Process-Phone Interview - 29k Package

TASK AGENCIES INC; Caloocan; Presencial; PHP 295.000 - 353.000; Tempo integral

Benefícios oferecidos por esta vaga

Career development

Team wellbeing

Training programs

Flexible scheduling

Resumo da vaga

TASK AGENCIES INC is seeking a Customer Service Representative to join its call centre team in South Caloocan, Metro Manila. This full-time role offers a package of 29,000 PHP per month and involves handling customer enquiries with professionalism to support satisfaction and retention.

You will document interactions, follow scripts, and aim for high customer satisfaction while meeting team targets. Training and development are emphasized, with flexible scheduling options.

Qualificações

• High school diploma or equivalent; college education is a plus.
• 1–2 years of experience in customer service or call center.
• Strong verbal communication over the phone.
• Proficient with CRM tools and computer systems.
• Able to multitask and stay accurate.
• Patient, courteous and professional with customers.
• Fluency in English; additional languages are a plus.

Responsabilidades

• Answer inbound calls promptly and professionally, addressing inquiries and requests.
• Provide accurate product/service information and resolve issues to satisfaction.
• Document all interactions in the company database and call systems.
• Follow scripts and procedures while personalising customer engagement.
• Handle multiple calls daily, maintaining quality of service.
• Process requests, orders, and complaints; escalate when needed.
• Listen actively and offer solutions aligned with policies.
• Maintain confidentiality and secure handling of information.
• Contribute to team targets and performance metrics.
• Participate in ongoing training to enhance product knowledge.

Conhecimentos

Customer service

Verbal communication

Active listening

CRM familiarity

Multitasking

Problem solving

English fluency

Punctuality

Formação

High school diploma or equivalent

Descrição da vaga

CSR-No Final Interview/No Mock Call Process-Phone Interview - 29k Package

About the role TASK AGENCIES INC is seeking a Customer Service Representative to join our dynamic call centre team in South Caloocan, Metro Manila. This is a full-time position offering a competitive package of 29,000 per month. In this role, you will be the voice of our company, providing exceptional customer service to clients across various enquiries and issues. You will handle inbound and outbound calls with professionalism and efficiency, ensuring every customer interaction leaves a positive impression. This position is critical to maintaining our reputation for outstanding customer support and directly contributes to customer satisfaction and retention objectives. Please note that this role follows a streamlined recruitment process with phone interview only - no final interview or mock call assessment required.

Key responsibilities

• Answer inbound customer calls promptly and professionally, addressing enquiries, complaints, and requests with courtesy and efficiency
• Provide accurate information about products and services to customers, resolving issues and concerns to their satisfaction
• Document all customer interactions and transactions accurately in the company database and call management systems
• Follow established call centre protocols, scripts, and procedures while maintaining a personalised approach to customer engagement
• Handle multiple calls throughout the day whilst maintaining composure and delivering consistent quality service
• Process customer requests, orders, and complaints in a timely manner, escalating complex issues to supervisors when necessary
• Actively listen to customer concerns and provide solutions that align with company policies and customer expectations
• Maintain confidentiality and handle sensitive customer information with appropriate care and security
• Contribute to team targets and performance metrics, including call handling time, customer satisfaction ratings, and first-call resolution rates
• Participate in ongoing training and development to enhance product knowledge and customer service skills

What we're looking for

• High school diploma or equivalent qualification; vocational training or college education is advantageous
• Proven experience in a customer service or call centre environment, preferably for 1-2 years or more
• Strong verbal communication skills with the ability to speak clearly and professionally over the phone
• Excellent listening skills and empathy, enabling you to understand customer needs and respond appropriately
• Proficiency in using computer systems, call centre software, and customer relationship management (CRM) tools
• Ability to multitask and manage multiple calls whilst maintaining attention to detail and accuracy
• Patient and courteous demeanour, with the ability to remain calm and professional when dealing with difficult customers
• Strong problem-solving abilities and a proactive approach to resolving customer issues
• Reliable and punctual, with flexibility to adapt to shift-based working arrangements as required
• Fluency in English; additional language skills are a plus

What we offer

• At TASK AGENCIES INC, we value our employees and offer a competitive compensation package of 29,000 per month.
• We provide a supportive work environment where your contributions are recognised and appreciated.
• Our call centre benefits include opportunities for career development and progression into supervisory or specialist roles.
• We are committed to employee wellbeing and provide a team-oriented atmosphere with regular training and skills development programmes.
• We offer flexible scheduling options and foster a culture of continuous improvement where your feedback and ideas are welcomed.
• Working with us means joining a professional organisation that prioritises customer excellence and invests in the growth and success of its team members.

About us

TASK AGENCIES INC is a leading call centre and customer service provider committed to delivering exceptional support solutions to our clients across diverse industries. With a strong reputation built on professionalism, reliability, and customer‑centric service, we have established ourselves as a trusted partner for businesses seeking high‑quality customer engagement. Our team‑based approach and investment in employee development create a workplace where individuals can thrive and grow. We pride ourselves on maintaining the highest standards of customer satisfaction whilst fostering an inclusive and supportive company culture. Our South Caloocan facility is equipped with modern technology and staffed by dedicated professionals passionate about delivering outstanding results.