Customer Care Representative | Local Account | Apply Now

TASK AGENCIES INC; Makati; Vor Ort; PHP 201.000 - 246.000; Vollzeit

Benefits dieser Stelle

Health & wellness initiative

Flexible scheduling

Career development

Team culture

Zusammenfassung

TASK AGENCIES INC is hiring a Customer Care Representative for a local account in Makati City, Metro Manila. This full-time role involves handling inquiries via multiple channels, resolving issues, and maintaining positive client relationships to support customer satisfaction and retention.

Ideal candidates will have a high school diploma, prior call center experience, and excellent English communication skills.

Qualifikationen

• High school diploma or equivalent; related qualifications are a plus.
• Experience in customer service, call centre, or a similar customer-facing role.
• Excellent English communication; other languages are a plus.

Aufgaben

• Handle incoming inquiries via phone, email, and other channels in a professional and courteous manner.
• Provide accurate information about products and services to address customer needs and concerns.
• Process customer requests including orders, returns, and account adjustments with accuracy and efficiency.
• Troubleshoot and resolve customer issues, escalating complex matters when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in the system.
• Follow company policies to ensure compliance and consistent service quality.
• Identify opportunities to enhance customer experience and suggest improvements to management.
• Meet performance targets related to call handling, resolution rates, and customer satisfaction.
• Collaborate with team members and other departments to ensure seamless service delivery.

Kenntnisse

Customer service

Communication

Empathy

Multitasking

Problem solving

Team player

Attendance

Ausbildung

High school diploma

Tools

Customer service software

Jobbeschreibung

Customer Care Representative | Local Account | Apply Now

About us

TASK AGENCIES INC is a leading customer service solutions provider committed to delivering exceptional support to clients across diverse industries. We pride ourselves on building strong teams of dedicated professionals who are passionate about helping customers and driving business success. With a focus on innovation, quality, and employee development, we create an environment where talented individuals can thrive and make a meaningful impact.

About the role

We are seeking a Customer Care Representative to join our team on a full-time basis in Makati City, Metro Manila. In this role, you will be the vital connection between our company and our valued customers, providing exceptional service and support across local accounts. As a Customer Care Representative, you will be responsible for handling customer inquiries, resolving issues efficiently, and maintaining positive relationships with clients. This position is critical to ensuring customer satisfaction and retention, and directly contributes to the success of our local account management operations.

Key responsibilities

• Handle incoming customer inquiries via phone, email, and other communication channels in a professional and courteous manner
• Provide accurate information about products and services to address customer needs and concerns
• Process customer requests including orders, returns, and account adjustments with accuracy and efficiency
• Troubleshoot and resolve customer issues, escalating complex matters to senior representatives when necessary
• Maintain detailed and accurate records of customer interactions and transactions in the system
• Follow company policies and procedures to ensure compliance and deliver consistent service quality
• Identify opportunities to enhance customer experience and suggest improvements to management
• Meet performance targets and key performance indicators related to call handling, resolution rates, and customer satisfaction
• Collaborate with team members and other departments to ensure seamless service delivery

What we're looking for

• High school diploma or equivalent; additional qualification in customer service or business administration is advantageous
• Proven experience in customer service, call centre operations, or a similar customer-facing role
• Excellent communication skills in English, both verbal and written; proficiency in additional languages is valued
• Strong listening and empathy skills with the ability to remain calm and professional in challenging situations
• Proficiency with computer systems, telephone equipment, and customer service software
• Ability to multitask and manage time effectively while handling multiple customer interactions
• Problem-solving mindset with a focus on achieving customer satisfaction and positive outcomes
• Reliable, punctual, and committed to maintaining high attendance standards
• Team player mentality with the ability to work collaboratively in a fast-paced environment
• Willingness to learn and adapt to new processes, systems, and service standards

What we offer

• At TASK AGENCIES INC, we are committed to supporting the wellbeing and professional development of our employees. We offer competitive remuneration packages that reflect your skills and contribution.
• Our team members benefit from a supportive work environment where career advancement opportunities are available for high performers.
• We provide ongoing training and development programmes to help you enhance your skills and progress within the organisation.
• Additionally, we offer health and wellness initiatives, flexible scheduling options where possible, and a collaborative team culture that values your input and recognises your achievements.
• We believe in creating a workplace where you can grow professionally whilst maintaining a healthy work-life balance.