Customer Support Representative (Open for Fresh Graduate)

J-K Network Services; Pampanga; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Government Mandated Benefits

HMO for Employee and 2 Free Dependents (On Day 1)

13th Month Pay

Sick Leave

Vacation Leave

Job summary

A leading BPO company in the Philippines is seeking a Customer Support Representative open to fresh graduates. This full-time position requires candidates to respond to customer inquiries, maintain accurate records, and work on a shifting schedule at Clark, Pampanga. Benefits include government-mandated benefits, HMO for employees and dependents, and 13th-month pay. The ideal candidate should possess a bachelor's degree and be willing to start as soon as possible, contributing positively to customer satisfaction.

Qualifications

• Open for Fresh Graduates
• Willing to work on a shifting schedule
• Willing to work fully onsite in Clark, Pampanga
• Can start as soon as possible

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Conduct follow-up communications with clients to ensure satisfaction.
• Generate and analyze service reports for improvements.
• Maintain accurate customer records across systems.
• Perform additional tasks to support team operations.

Education

Bachelor's degree

Job description

Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Customer Support Representative (Open for Fresh Graduate)

Company Industry: BPO Company

Location: Clark, Pampanga

Postal Code: 2023

Salary Offer: Php20,000-Php25,000

Work Schedule: Shifting Schedule

Work Set Up: Work Onsite

Benefits:

• Government Mandated Benefits
• HMO for Employee and 2 Free Dependents (On Day 1)
• 13th Month Pay
• Sick Leave
• Vacation Leave

Job Requirements:

• Bachelor’s degree holder
• Open for Fresh Graduates
• Willing to work on a shifting schedule
• Willing to work fully onsite in Clark, Pampanga
• Can start as soon as possible

Job Responsibilities:

• Respond promptly and professionally to customer inquiries, providing clear guidance and effective support to ensure timely resolution.
• Conduct follow-up communications with clients to confirm that concerns are fully addressed and customer satisfaction is achieved.
• Generate and analyze service reports to identify recurring issues, trends, and opportunities for process and service improvements.
• Maintain accurate, organized, and up-to-date customer records across all relevant systems and platforms.
• Perform additional tasks as assigned to support team operations and contribute to overall service quality.

Recruitment Process (Online and Face to face)

• Initial Interview
• Second Interview
• Final Interview
• Job Offer