Call Center Representative

J-K Network Services; Taguig; On-site; PHP 223,200 - 267,840; Full time

Benefits offered by this job

HMO

13th Month Pay

Government benefits

Sick Leave

Leave Credits

Job summary

A BPO company in Taguig is seeking a Call Center Representative. This role is open to fresh graduates and requires strong customer service skills. Responsibilities include responding to inquiries, maintaining customer records, and ensuring satisfaction. The company offers a salary of Php20,000-Php24,000 and several benefits including HMO and 13th Month Pay.

Qualifications

• Open for Bachelor’s degree with or without experience in BPO.
• Can be a college undergraduate with 6 months experience in BPO.
• Senior High School Graduate with 1 year experience in BPO is acceptable.

Responsibilities

• Respond promptly to customer inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Keep records of customer transactions and comments.

Skills

Customer service skills

Communication skills

Empathy

Education

Bachelor’s degree

Senior High School Graduate with BPO experience

Job description

COMPANY PROFILE:The company is already 18 years in the industry and they provide a wide range of BPO services including Customer Service Outsourcing, IT Service Desk Operations, Finance and Accounting, Human Resources Outsourcing, Legal Process Outsourcing, Sales and Fulfillment, and Business Transformation Services.They have state-of-the-art infrastructure in prime business locations in Manila, with 24/7 operations support.

POSITION: Call Center Representative (open for fresh graduate)

INDUSTRY: BPO company

WORK LOCATION: BGC Taguig

WORK SCHEDULE: Shifting Schedule

SALARY: Php20,000-Php24,000

WORK SET UP: Work on site

BENEFITS:

• HMO
• 13^th Month Pay
• Government benefits
• Sick Leave
• Leave Credits

Requirements

• Open for Bachelor’s degree with or without experience in BPO
• Open for college undergraduates with 6 months experience in BPO
• Open Senior High School Graduate with 1 year experience in BPO
• Willing to work shifting schedules
• Can start as soon as possible

Responsibilities

• Respond promptly to customer inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Handle and provides quality fulfilment to customer inquiries, requests, and concerns
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

RECRUITMENT PROCESS

• Initial Interview
• Final Interview
• Job Offer