Customer Service Representative (Open For Fresh Graduate)

J-K Network Services; Taguig; On-site; PHP 223,200 - 267,840; Full time

Benefits offered by this job

HMO

13th Month Pay

Government benefits

Sick Leave

Leave Credits

Job summary

A leading BPO company in Taguig is looking for a Customer Service Representative. Ideal for fresh graduates, this role involves responding to customer inquiries and ensuring satisfaction. Candidates with a Bachelor's degree or relevant experience are encouraged to apply. The work schedule is shifting and the company offers various benefits including HMO and 13th Month Pay.

Qualifications

• Open for Bachelor’s degree with or without experience in BPO.
• Can start as soon as possible.
• Willing to work shifting schedules.

Responsibilities

• Respond promptly to customer inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Handle and provide quality fulfillment to customer inquiries.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree

Senior High School Graduate

Job description

Overview

COMPANY PROFILE: The company is already 18 years in the industry and they provide a wide range of BPO services including Customer Service Outsourcing, IT Service Desk Operations, Finance and Accounting, Human Resources Outsourcing, Legal Process Outsourcing, Sales and Fulfillment, and Business Transformation Services. They have state-of-the-art infrastructure in prime business locations in Manila, with 24/7 operations support.

POSITION: Customer Service Representative (open for fresh graduate)

INDUSTRY: BPO company

WORK LOCATION: BGC Taguig

WORK SCHEDULE: Shifting Schedule

SALARY: Php20,000-Php24,000

WORK SET UP: Work on site

Benefits

• HMO
• 13th Month Pay
• Government benefits
• Sick Leave
• Leave Credits

Job Requirements

• Open for Bachelor’s degree with or without experience in BPO
• Open for college undergraduates with 6 months experience in BPO
• Open Senior High School Graduate with 1 year experience in BPO
• Willing to work shifting schedules
• Can start as soon as possible

Job Responsibilities

• Respond promptly to customer inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Handle and provides quality fulfillment to customer inquiries, requests, and concerns
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer

Look for Ms. Camila