Customer Service Associate (Open for Undergraduates)

J-K Network Services; Pasay; On-site; PHP 290,160 - 446,400; Full time

Benefits offered by this job

Government Mandated Benefits

HMO for Employee and 2 Free Dependents

13th Month Pay

Sick Leave

Vacation Leave

Job summary

A reputable BPO company in the Philippines is looking for a Customer Service Associate open to undergraduates. This role involves responding to customer inquiries, ensuring customer satisfaction, and maintaining accurate records. Candidates should have at least 1-3 years of customer service experience and be willing to work on a shifting schedule. The organization offers competitive salary packages and comprehensive employee benefits including HMO coverage from day one.

Qualifications

• At least 1-3 years of experience in a customer service role within a BPO context.
• Willingness to work on a shifting schedule and onsite in Clark, Pampanga.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Conduct follow-ups to ensure client satisfaction.
• Generate reports to identify trends for service improvements.
• Maintain organized and accurate customer records.

Skills

Customer Service Experience

Effective Communication

Education

Undergraduate

Job description

Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Customer Service Associate (Open for Undergraduates)

Company Industry: BPO Company

Location: Pampanga

Postal Code: 2023

Salary Offer: Php26,000-Php40,000

Work Schedule: Shifting Schedule

Work Set Up: Work Onsite

BENEFITS

• Government Mandated Benefits
• HMO for Employee and 2 Free Dependents (On Day 1)
• 13th Month Pay
• Sick Leave
• Vacation Leave

Job Requirements

• Open for undergraduates
• With at least 1-3 year of experience in Customer Service in a BPO Company
• Willing to work on a shifting schedule
• Willing to work fully onsite in Clark, Pampanga
• Can start as soon as possible

Job Responsibilities

• Respond promptly and professionally to customer inquiries, delivering accurate information and effective issue resolution.
• Conduct follow-up communications with clients to confirm that all concerns are fully addressed and customer satisfaction is maintained.
• Generate and analyze reports to identify recurring issues, trends, and opportunities for service improvement.
• Maintain organized, accurate, and up-to-date customer records across all relevant systems.
• Perform additional duties and support tasks as assigned to enhance overall team performance and service quality.

Recruitment Process (Online and Face to face)

• Initial Interview
• Second Interview
• Final Interview
• Job Offer

Look for Ms. Yanna