Customer Support Associate I - Resolve & Delight

Concentrix; Quezon City; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

Concentrix is hiring a Customer Support Associate I to interface with customers via calls or online channels, resolving routine issues and ensuring KPI-driven service delivery. The role emphasizes courteous service, product knowledge, and effective communication to build rapport and trust with customers.

Ideal candidates have a high school diploma with a few months of relevant experience, strong PC skills, and the ability to multitask in a fast-paced environment while maintaining accuracy and

Qualifications

• High school diploma required; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge; proficient in written and verbal communication.

Responsabilités

• Interface with customers via inbound/outbound calls or online as required by client.
• Ensure service delivery meets KPIs and resolves routine problems.
• Clarify requirements, probe for understanding, and provide effective resolutions.
• Greet customers professionally, maintain product knowledge, and document accounts accurately.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products or services and reference published materials when needed.

Connaissances

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Adaptability

Patience

Independent work

Reliability

Formation

High school diploma

Description du poste

Concentrix is hiring a Customer Support Associate I to interface with customers via calls or online channels, resolving routine issues and ensuring KPI-driven service delivery. The role emphasizes courteous service, product knowledge, and effective communication to build rapport and trust with customers.

Ideal candidates have a high school diploma with a few months of relevant experience, strong PC skills, and the ability to multitask in a fast-paced environment while maintaining accuracy and