Customer Support Associate II — KPI‑Driven Issue Resolver

cnx; Pasay; On-site; PHP 279,000 - 469,000; Full time

Job summary

cnx is seeking a Customer Support Associate II to handle customer inquiries via calls and online channels, ensuring resolution of issues in line with client KPIs. The role emphasizes empathy, accurate documentation, and knowledge of client products.

Ideal candidates have at least a high school diploma with 6+ months of customer service experience, strong communication, and the ability to multitask in a fast-paced environment. Location is Pasay MOA, Philippines.

Qualifications

• High school diploma with 6+ months of customer service experience preferred.
• Able to communicate effectively in writing and verbally.
• Strong problem solving and multi-tasking in a fast-paced environment.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify requirements and use resources to resolve non-standard issues.
• Listen to customers and build rapport with empathy.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Document and summarize customer interactions accurately.
• Engage in activities to improve satisfaction and performance.
• Offer additional products or services.
• Track and retrieve information in call tracking systems.

Skills

Customer service

Communication skills

PC knowledge

Education

High School Diploma

Job description

cnx is seeking a Customer Support Associate II to handle customer inquiries via calls and online channels, ensuring resolution of issues in line with client KPIs. The role emphasizes empathy, accurate documentation, and knowledge of client products.

Ideal candidates have at least a high school diploma with 6+ months of customer service experience, strong communication, and the ability to multitask in a fast-paced environment. Location is Pasay MOA, Philippines.