Customer Support Associate I — Helpdesk & Resolution Pro

cnx; Naga; On-site; PHP 167,000 - 246,000; Full time

Job summary

CNX, located at Naga, Philippines, is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering reliable service and resolving routine problems. You will greet customers professionally, document interactions accurately, and support ongoing customer satisfaction initiatives.

The role requires a high school diploma with some experience, strong PC skills, and the ability to communicate clearly.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and resolve issues.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers professionally using agreed procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and notes in accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services when appropriate.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Empathy

Education

High school diploma

Tools

CRM software

Call tracking systems

Job description

CNX, located at Naga, Philippines, is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering reliable service and resolving routine problems. You will greet customers professionally, document interactions accurately, and support ongoing customer satisfaction initiatives.

The role requires a high school diploma with some experience, strong PC skills, and the ability to communicate clearly.