Customer Support Associate II - Insightful Help Desk

Concentrix Philippines; Pasay; On-site; PHP 290,000 - 379,000; Full time

Job summary

Concentrix Philippines in Pasay City is seeking a Customer Support Associate II to handle inbound/outbound calls and online inquiries, delivering service and resolving non-routine issues. You will maintain knowledge of client products, document interactions, and strive to meet KPIs while demonstrating empathy to customers in a fast-paced environment.

The role requires a high school diploma with at least six months of customer service experience, strong communication, teamwork, and

Qualifications

• High school diploma with six months or more customer service experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation and PC knowledge.
• Clear written and verbal communication abilities.
• Willing to learn and resolve problems.
• Detail-oriented and dependable.
• Able to multitask and adapt to changes quickly.
• Patient in all customer contact situations.
• Able to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet as required.
• Provide customer service support and resolve non-routine problems.
• Meet contractual KPIs for service delivery.
• Clarify requirements and use resources to resolve issues.
• Demonstrate empathy and build rapport with customers.
• Greet customers professionally and document interactions accurately.
• Maintain knowledge of client products and services.
• Track, document and retrieve information in call tracking systems.

Skills

Customer service

Communication

PC knowledge

Teamwork

Problem solving

Multitasking

Adaptability

Empathy

Education

High school diploma

Job description

Concentrix Philippines in Pasay City is seeking a Customer Support Associate II to handle inbound/outbound calls and online inquiries, delivering service and resolving non-routine issues. You will maintain knowledge of client products, document interactions, and strive to meet KPIs while demonstrating empathy to customers in a fast-paced environment.

The role requires a high school diploma with at least six months of customer service experience, strong communication, teamwork, and