Customer Service Pro: Empathetic Support & Fast Resolutions

Concentrix; Pasay; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix, located at MOA Pasay City, is hiring a Customer Service Advisor II to handle inbound/outbound calls and internet-based support. The role emphasizes courteous communication, problem solving, and resolving non-routine issues while maintaining product knowledge and high customer satisfaction.

The position requires a high school diploma with 6+ months of customer service experience, good PC skills, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma with six plus months of customer service experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Ability to learn including strong problem solving skills.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet per client requirements.
• Provide customer service support and resolution of non-routine problems.
• Aim to meet contractual KPIs and maintain service quality.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Document and update accounts accurately in the call-tracking system.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Concentrix, located at MOA Pasay City, is hiring a Customer Service Advisor II to handle inbound/outbound calls and internet-based support. The role emphasizes courteous communication, problem solving, and resolving non-routine issues while maintaining product knowledge and high customer satisfaction.

The position requires a high school diploma with 6+ months of customer service experience, good PC skills, and the ability to work in a fast-paced environment.