Customer Support Specialist II - Problem-Solving Expert

Concentrix; Pasay; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix Pasay City MOA is seeking a Customer Support Associate II to provide customer service via inbound/outbound calls and online channels, delivering solutions aligned with client KPIs. The role emphasizes empathy, accurate note-taking, and product knowledge to resolve non-routine issues.

Ideal candidates have a high school diploma with 6+ months experience in customer service, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma with 6+ months of customer service experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Ability to learn including strong problem solving skills.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and resolve non-standard issues.
• Listen attentively and demonstrate empathy to build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately documenting accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.

Skills

Customer service

Communication skills

Problem solving

PC knowledge

Teamwork

Multi-tasking

Adaptability

Patience

Attention to detail

Office software

Education

High school diploma

Job description

Concentrix Pasay City MOA is seeking a Customer Support Associate II to provide customer service via inbound/outbound calls and online channels, delivering solutions aligned with client KPIs. The role emphasizes empathy, accurate note-taking, and product knowledge to resolve non-routine issues.

Ideal candidates have a high school diploma with 6+ months experience in customer service, strong communication skills, and the ability to multitask in a fast-paced environment.