Customer Support Associate II — Elevate the Customer Experience

Concentrix; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix is seeking a Customer Support Associate II based in Pasay, Philippines. The role supports customers via inbound/outbound calls and web channels, resolving routine and some non-routine issues with empathy and professionalism.

Candidates should have a high school diploma and at least six months of customer service experience, with strong communication and multitasking abilities. The position may require rotating shifts and collaboration with teammates to meet performance targets.

Qualifications

• High school diploma or equivalent.
• Six months of customer service experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements and resolve non-standard issues.
• Listen attentively, show empathy, and build rapport.
• Greet customers professionally and maintain product knowledge.
• Prepare accurate work and document accounts.
• Participate in activities to improve satisfaction and performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.

Skills

Customer service

Communication

Problem solving

Multitasking

Detail oriented

Education

High school diploma

Job description

Concentrix is seeking a Customer Support Associate II based in Pasay, Philippines. The role supports customers via inbound/outbound calls and web channels, resolving routine and some non-routine issues with empathy and professionalism.

Candidates should have a high school diploma and at least six months of customer service experience, with strong communication and multitasking abilities. The position may require rotating shifts and collaboration with teammates to meet performance targets.