MOA 2026: Customer Support Pro — Inbound/Outbound Calls

Concentrix; Pasay; On-site; PHP 279,000 - 424,000; Full time

Job summary

Concentrix in Pasay City is seeking a Customer Support Associate II to handle inbound/outbound calls and online inquiries, delivering responsive support and resolving non-routine problems for clients.

The role requires a high school diploma with 6+ months of customer service experience, strong communication, empathy, and the ability to multitask in a fast-paced environment. Rotation of shifts may be required.

Qualifications

• High school diploma with six plus months of customer service experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Ability to learn including strong problem solving skills.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking; able to adapt to changes quickly.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding to resolve issues.
• Listen to customer needs and demonstrate empathy to build rapport.
• Greet customers professionally using agreed procedures.
• Maintain broad knowledge of client products/services.
• Prepare complete and accurate work including noting accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Concentrix in Pasay City is seeking a Customer Support Associate II to handle inbound/outbound calls and online inquiries, delivering responsive support and resolving non-routine problems for clients.

The role requires a high school diploma with 6+ months of customer service experience, strong communication, empathy, and the ability to multitask in a fast-paced environment. Rotation of shifts may be required.