Customer Support Associate I - South Hiring 2026

Concentrix; Makati; In loco; PHP 223.000 - 312.000; Tempo pieno

Descrizione del lavoro

Concentrix Makati is hiring a Customer Support Associate I who will handle inbound/outbound calls and online inquiries to deliver customer service support and resolve routine issues. The role emphasizes empathy, accuracy, and adherence to client KPIs in a fast-paced environment.

The candidate should be a reliable team player with strong communication skills, basic PC proficiency, and the ability to adapt to varying shift schedules. Location: Makati City, Philippines.

Competenze

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

Mansioni

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Conoscenze

Strong customer service orientation

Effective communication

Multitasking

Teamwork

Attention to detail

Patience

Formazione

High school diploma

Descrizione del lavoro

Concentrix Makati is hiring a Customer Support Associate I who will handle inbound/outbound calls and online inquiries to deliver customer service support and resolve routine issues. The role emphasizes empathy, accuracy, and adherence to client KPIs in a fast-paced environment.

The candidate should be a reliable team player with strong communication skills, basic PC proficiency, and the ability to adapt to varying shift schedules. Location: Makati City, Philippines.