Customer Support Associate I — Elevate Brand Experiences

Concentrix; Cagayan de Oro; On-site; PHP 223,000 - 335,000; Full time

Job summary

Concentrix in the Philippines is seeking a Customer Support Associate I to handle customer inquiries via calls or online channels, delivering service and resolving routine issues in a fast-paced setting.

The role emphasizes clear communication, empathy, accurate documentation, and opportunities to offer additional products. A high school diploma and good teamwork skills are required, with shift flexibility as needed.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate clearly, both written and verbal.
• Dependable with attention to detail.
• Capable of multitasking in a fast-paced environment.
• Able to work in a team or independently.
• Patience in all customer interactions; maintain a professional tone.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Meet contractual KPIs and deliver quality service.
• Clarify requirements; use tools to provide resolution.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.

Skills

Customer service

Written communication

Verbal communication

Multitasking

Attention to detail

Teamwork

Shift flexibility

Empathy

Computer skills

Education

High school diploma

Job description

Concentrix in the Philippines is seeking a Customer Support Associate I to handle customer inquiries via calls or online channels, delivering service and resolving routine issues in a fast-paced setting.

The role emphasizes clear communication, empathy, accurate documentation, and opportunities to offer additional products. A high school diploma and good teamwork skills are required, with shift flexibility as needed.