Customer Care Specialist: Elevate Support & Solutions

Concentrix Philippines; Quezon City; Sur place; PHP 279 000 - 391 000; Plein temps

Résumé du poste

Concentrix Philippines is seeking an Eastwood-based Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering high-quality customer service and resolving routine issues. You will maintain up-to-date knowledge of client products and services, document interactions accurately, and contribute to overall customer satisfaction and business performance.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.

Responsabilités

• Meet contractual KPIs for service delivery.
• Clarify requirements and provide resolution using available tools.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Notate accounts accurately and prepare complete work.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products or services as appropriate.
• Track, document and retrieve information in call tracking systems.
• Refer inquiries to published materials or senior staff when needed.

Connaissances

Customer service

Communication skills

Multitasking

Teamwork

PC navigation

Formation

High school diploma

Outils

Call tracking software

Description du poste

Concentrix Philippines is seeking an Eastwood-based Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering high-quality customer service and resolving routine issues. You will maintain up-to-date knowledge of client products and services, document interactions accurately, and contribute to overall customer satisfaction and business performance.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the