Customer Support Associate I — Start in Tech & Service

Concentrix; Taguig; On-site; PHP 246,000 - 379,000; Full time

Job summary

Concentrix in Taguig is hiring a Customer Support Associate I to handle inquiries via inbound/outbound calls or online channels, delivering friendly, professional service and resolving routine issues for client products and services.

You will maintain knowledge of client offerings, document interactions, meet KPIs, and look for opportunities to assist customers with suitable products or services. Training provided and shift rotations may apply.

Qualifications

• High school diploma or equivalent; relevant experience preferred.
• Courteous with strong customer service orientation.
• Good written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with accurate data entry.
• Willing to rotate shifts as needed.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolution using resources.
• Listen attentively and build rapport with customers.
• Greet customers warmly according to procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate case notes.
• Contribute to customer satisfaction and business performance.
• Suggest additional products and/or services when appropriate.
• Track, document and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service

Communication skills

Multitasking

Team player

Attention to detail

Adaptability

Education

High school diploma

Tools

Basic computer skills

Job description

Concentrix in Taguig is hiring a Customer Support Associate I to handle inquiries via inbound/outbound calls or online channels, delivering friendly, professional service and resolving routine issues for client products and services.

You will maintain knowledge of client offerings, document interactions, meet KPIs, and look for opportunities to assist customers with suitable products or services. Training provided and shift rotations may apply.