Customer Support Associate I — Makati 2026 Growth

Concentrix; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix Makati is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels. The role focuses on delivering service that meets KPIs and resolving routine issues for client products or services.

You will clarify requirements, demonstrate empathy, maintain basic product knowledge, and document interactions while collaborating with the team to enhance customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or online channels as required.
• Ensure service delivered meets KPIs and resolve routine problems.
• Clarify requirements; probe for understanding and provide resolution.
• Greet customers courteously and professionally per procedures.
• Maintain basic knowledge of client products/services.
• Document accurately and complete work; Notate accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in call tracking systems.
• Respond to inquiries by referring to published materials or escalating to senior staff.

Skills

Customer service

Computer skills

Verbal & written communication

Attention to detail

Teamwork

Adaptability

Education

High School Diploma

Tools

CRM software

Job description

Concentrix Makati is seeking a Customer Support Associate I to interface with customers via inbound calls, outbound calls, or online channels. The role focuses on delivering service that meets KPIs and resolving routine issues for client products or services.

You will clarify requirements, demonstrate empathy, maintain basic product knowledge, and document interactions while collaborating with the team to enhance customer satisfaction in a fast-paced environment.