Customer Care Specialist – Empathetic Support Pro

cnx; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

cnx is seeking a Customer Care Specialist for the Cebu J Center in the Philippines. The role focuses on delivering high-quality customer service via calls or the Internet, resolving routine issues, and maintaining up-to-date knowledge of client products and services.

The ideal candidate will be courteous, detail-oriented, and able to multitask in a fast-paced environment while rotating shifts as needed. This full-time position requires strong communication skills and teamwork.

Qualifications

• High school diploma or equivalent preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate clearly, both written and verbal.
• Dependable with attention to detail and accuracy.
• Capable of multitasking in a fast-paced environment.
• Able to work in a team or independently as required.
• Patience in customer interactions and professional tone.
• Willing to rotate shifts as needed.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet.
• Resolve routine problems regarding client products or services.
• Meet contractual KPIs for service delivery.
• Clarify requirements and provide appropriate resolutions.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Document and track information in call databases.
• Refer complex inquiries to more senior staff.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High school diploma

Tools

PC proficiency

Job description

cnx is seeking a Customer Care Specialist for the Cebu J Center in the Philippines. The role focuses on delivering high-quality customer service via calls or the Internet, resolving routine issues, and maintaining up-to-date knowledge of client products and services.

The ideal candidate will be courteous, detail-oriented, and able to multitask in a fast-paced environment while rotating shifts as needed. This full-time position requires strong communication skills and teamwork.