Customer Support Associate I - Frontline Resolution

Concentrix; Cebu City; Sur place; PHP 201 000 - 268 000; Plein temps

Résumé du poste

Concentrix in Cebu is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls or the Internet, delivering service and resolving routine issues. The role emphasizes empathy, accuracy, and knowledge of client products.

You will greet customers professionally, meet KPIs, and document interactions. Candidates should have a high school diploma and 3–6 months of relevant experience, with strong communication and teamwork skills.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in writing and verbally.
• Dependable with attention to detail and team-friendly attitude.
• Willing to rotate shifts as needed.

Responsabilités

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Listen with empathy while building rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notes.
• Participate in activities to improve satisfaction and performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.

Connaissances

Customer service orientation

Written and verbal communication

Multi-tasking

Teamwork

Attention to detail

Adaptability

Patience

Formation

High school diploma

Outils

Basic computer skills

Description du poste

Concentrix in Cebu is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls or the Internet, delivering service and resolving routine issues. The role emphasizes empathy, accuracy, and knowledge of client products.

You will greet customers professionally, meet KPIs, and document interactions. Candidates should have a high school diploma and 3–6 months of relevant experience, with strong communication and teamwork skills.