Customer Support Associate I — Resolve & Delight Customers

Concentrix; Davao City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Concentrix in Davao City, Philippines, is hiring a Customer Support Associate I to interface with customers via calls or online channels, delivering service and resolving routine problems.

Candidates should have a high school diploma and 3–6 months of relevant experience, strong communication and multitasking skills, and a willingness to work in a fast-paced, customer-focused environment.

Qualifications

• High school diploma or equivalent required.
• 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Able to communicate clearly in writing and verbally.
• Strong attention to detail and dependability.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools to provide resolution.
• Listen attentively to customer needs; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner using approved procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work including appropriately notating accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in the call tracking database.
• Respond to customer inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Communication skills

PC navigation

Multitasking

Teamwork

Education

High School Diploma

Job description

Concentrix in Davao City, Philippines, is hiring a Customer Support Associate I to interface with customers via calls or online channels, delivering service and resolving routine problems.

Candidates should have a high school diploma and 3–6 months of relevant experience, strong communication and multitasking skills, and a willingness to work in a fast-paced, customer-focused environment.