Customer Support Associate I — KPI‑Driven, Fast-Paced Service

Concentrix; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix is recruiting a Customer Support Associate I in the Philippines. The role engages customers via calls or online channels, delivering quality service and resolving routine issues.

You will greet customers professionally, maintain product knowledge, and document cases in the tracking system. Ideal candidates hold a high school diploma with 3–6 months of relevant experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Must have a high school diploma; 3–6 months relevant experience preferred.
• Courteous with a strong customer service orientation and reliable.
• Good written and verbal communication; able to handle repetitive work.
• Ability to multitask and adapt quickly in a fast-paced environment.

Responsibilities

• Interface with customers via inbound/outbound calls or internet per client needs.
• Meet contractual KPIs and resolve routine problems for clients.
• Clarify requirements, listen actively, and provide empathetic resolutions.
• Document and retrieve information in call tracking systems; use available resources.
• Rotate shifts as needed and participate in activities to improve service.

Skills

Customer service

Communication

PC skills

Attention to detail

Multitasking

Teamwork

Adaptability

Education

High school diploma

Tools

Basic computer skills

Job description

Concentrix is recruiting a Customer Support Associate I in the Philippines. The role engages customers via calls or online channels, delivering quality service and resolving routine issues.

You will greet customers professionally, maintain product knowledge, and document cases in the tracking system. Ideal candidates hold a high school diploma with 3–6 months of relevant experience, strong communication, and the ability to multitask in a fast-paced environment.