Customer Care Specialist — Fast-Paced Support & Solutions

Concentrix; Mabalacat; On-site; PHP 180,000 - 300,000; Full time

Job summary

Concentrix Clark is seeking a Customer Care Specialist I to handle inbound/outbound calls and online inquiries, delivering courteous service and resolving routine issues in line with client requirements. You will maintain product knowledge, document interactions, and support efforts to improve customer satisfaction while rotating shifts as needed.

A high school diploma with some experience is preferred; strong computer skills and empathetic communication are essential to success in a fast-paced

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution.
• Listen attentively to customer needs; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner using procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring to published materials or more senior staff.

Skills

Customer service

Communication skills

PC knowledge

Teamwork

Empathy

Education

High school diploma

Job description

Concentrix Clark is seeking a Customer Care Specialist I to handle inbound/outbound calls and online inquiries, delivering courteous service and resolving routine issues in line with client requirements. You will maintain product knowledge, document interactions, and support efforts to improve customer satisfaction while rotating shifts as needed.

A high school diploma with some experience is preferred; strong computer skills and empathetic communication are essential to success in a fast-paced